The second time, getting help was instant. I could also leave a rating and review which instilled trust and made me believe they care about my opinion and time. The person went ahead and even gave me a few steps for easy installation of the hacks. I asked where I can find Warzone hacks like Aimbot and Wallhacks and I was guided correctly. The first time I connected, I was 3rd in the queue but got help within 2 minutes and replies were instant. I tested customer support on 15 different sites, and Battlelog was the quickest and most efficient.
On most other sites, connecting with chat support took up to 15-20 minutes. Some sites had a ticket system which meant I had to wait for hours, maybe even days before I heard about replacement/refund.
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